British Sky Broadcasting Selects Agama for TV Service Quality Monitoring

 

 

September 10, 2013

 

Agama Technologies, the video service quality assurance expert, today announced to have been contracted by Sky, the largest pay-TV broadcaster in Britain and Ireland with well over 10 million customers, to provide its DTV Monitoring Solution for TV service quality assurance.

 

Sky is the UK and Ireland's leading home entertainment and communications company. It is also the UK's biggest investor in television content, investing more than £2.5bn a year in channels such as Sky1, Sky Atlantic, Sky Living, Sky Arts, Sky Sports, Sky Movies and Sky News. In line with its commitment to offering customers a great choice of high-quality content, the broadcaster has selected to deploy Agama's DTV Monitoring Solution for service assurance and operational excellence in its multi-platform video delivery.

 

Vlad Korotkov, senior design engineer at Sky, says: "We wanted to provide deep content level monitoring on all streams leaving our broadcast centres. The initial demand was driven by the operational and support teams who requested a system that would provide the ability to have a very detailed technical view on the quality of our channels. There were two main factors in our selection of the Agama solution: a single end-to-end QoE and QoS monitoring system; and, software flexibility to allow for future expansion."

 

Mikael Dahlgren, CEO at Agama Technologies, states: "It's an honour to have been awarded the contract for supplying our renowned solution for video service quality monitoring and assurance to one of the world's most highly-ranked broadcasters. As a trusted service quality assurance partner, we look forward to working with the Sky team and providing the means for proactive management of both service quality and customer satisfaction."

 

The Agama DTV Monitoring Solution is an industry-leading solution for continuous and real-time monitoring and QA of the end-to-end video delivery chain. It provides full transparency of the service distribution from pixel level in the head-end to what is actually experienced by each individual viewer. Trusted by TV operators worldwide, the solution supports business processes with actionable insights that help to proactively manage service quality and customer satisfaction, whilst lowering OPEX and improving customer retention. Ultimately, this empowers TV businesses with accelerated service growth and profitability, as well as with strengthened customer loyalty.