Surrey Satellite Technology Improves IT Service Levels with Splunk ITSI
Splunk Inc. provider of the leading software platform for real-time Operational Intelligence, announced that Surrey Satellite Technology is using Splunk® Enterprise and Splunk IT Service Intelligence (Splunk ITSI) to understand the impact of its technology infrastructure on business performance. The UK-based provider of satellites to the telecoms, navigation and scientific industry can now proactively identify problems that could result in downtime, ensuring the research team can maintain productivity.
Surrey Satellite Technology (SSTL) is the world's premier provider of operational and commercial satellites and intends to change the economics of space by making it more affordable to send satellites into orbit.
“The Service Health Score established in Splunk ITSI has been instrumental in improving our business by giving us granular visibility into our IT services,” said Daniel Nye, chief technology officer, Surrey Satellite Technology. “Previously if we had an issue with one part of our infrastructure, such as the document management system, there were related issues across the rest of our infrastructure. Splunk ITSI has helped us to isolate problems and quickly address them with minimal impact on employees, ensuring we are continually improving our services.”
Splunk Enterprise is also being used to centrally store, index and provide insight into a range of security-relevant data sources, allowing SSTL to rapidly search data and establish alerts in a way that was not possible previously. This has improved the organization’s ability to identify suspicious patterns that might point to security threats, with alerts established to recognize anomalies such as employees logging in at work when they have not swiped into the office.
“Launching commercial satellites into space in record time is a massive challenge on its own, let alone using a data driven approach to manage the corresponding IT services,” said Rick Fitz, senior vice president of IT markets, Splunk. “By using Splunk ITSI to place Operational Intelligence at the heart of its decision making process and building a high performance team around it, Surrey Satellite Technology has reinforced its position as a leader in the satellite industry and progressed its mission to change the economics of space.”
