Norden Extends Harris CapRock Agreement to Add VSAT Communications Services to Global Fleet

Harris CapRock will provide each Norden vessel with end-to-end Very Small Aperture Terminal (VSAT) communications that enables corporate networking, Internet access, voice communications, real-time monitoring and reporting, and crew morale services. The turnkey solution includes network design, equipment and installation, service and 24/7 support from Harris CapRock’s Customer Support Center. To date, Harris CapRock has successfully installed 30 vessels of the Norden fleet.

“We have commenced an initiative with some of our selected vendors, giving us online access to certain equipment on a trial basis, such as navigation equipment and cargo pumps,” said Jesper Kongstad, Director of Technical Department for Norden. “This is enabling online diagnosis and the expedition of troubleshooting which is a great time and cost-saver for us. The system has also improved the day-to-day collaboration between office and vessels,” Kongstad continued. “For example, when our vessels log onto video communicating, it is easy to transmit short messages back and forth in real-time, rather than having to send emails or make calls. We feel this will help break down barriers between office and vessel.

“Equally importantly, we have noticed an improvement in crew morale. Ensuring our employees can stay in close touch with family and friends while at sea is of utmost importance to Norden, and the system from Harris CapRock allows us to do this,” Kongstad added.

Norden A/S is an independent shipping company headquartered in Copenhagen, Denmark, operating in dry cargo and product tankers worldwide. Its fleet is among the most modern and competitive in the industry, conducting operations including shipping of refined oil products and transportation of steel, cement and other type of cargo.

Harris CapRock Communications is a premier global provider of managed satellite and terrestrial communications solutions specifically for remote and harsh environments including the energy, government and maritime markets. Harris CapRock owns and operates a robust global infrastructure that includes teleports on six continents, five 24/7 customer support centers, local presence in 23 countries and more than 275 global field service personnel supporting customer locations across North America, Central and South America, Europe, West Africa and Asia Pacific.