Bentley Walker Deploys idirect’s Satmanage Network Management Software To Strengthen Customer Management
March 16, 2011
VT iDirect, Inc. announced that Bentley Walker Ltd., has purchased iDirect’s SatManage network management system. SatManage is a highly sophisticated suite of Web-based software modules that help operators automate, monitor and integrate large, hybrid networks with Network Operations Center (NOC)-based applications. In addition to the SatManage core module, Bentley Walker has also purchased the Customer Management and NOC Toolset modules. iDirect is a world leader in satellite-based IP communications technology.
By implementing SatManage to strengthen its core network operations, Bentley Walker is able to serve new high-profile markets such as international defense and large enterprises where customer engagement and Service Level Agreement (SLA) management are critical. Bentley Walker is taking advantage of SatManage’s Customer Management module, allowing it to create a fully customized Web-based portal through which it can share network performance data and management tools directly with customers. These value-added services help Bentley Walker increase customer retention and acquisition.
The operator is also integrating SatManage with its billing system so it can communicate important business information to customers through the portal, such as account status and what service package they are operating on. By doing so, Bentley Walker can use SatManage as a central point of interaction with each customer and improve the overall efficiency of its operations.
“Our deployment of SatManage represents an important inflection point in our company’s growth, helping us improve how we do business and expand into new markets. Through intuitive features such as a custom Web portal, we can elevate customer satisfaction and attract higher-profile customers.” Anthony Walker, CEO, Bentley Walker Ltd.
“Major network operators like Bentley Walker have to contend with expanding global network deployments and the needs of new and increasingly demanding customers. SatManage provides a way to simplify network operations, while giving customers greater visibility and access to network performance data that they want.” Stephen Tunnicliffe, Regional Vice President, Europe, iDirect
