Kacific Launches Gigstarter Self-service Platform and Retail Packages – Positioning Its Retail Network For High Growth

18 October 2022

Kacific is bolstering its offering to both its network of over 480 distributors and their end-users, bringing more competition to the retail market. This investment adds value to Kacific’s offering to distributors and resellers, giving it an advantage as it plans for growth through more satellites.

Kacific has been very successful in the retail market with its packaged Gigstarter plans, which cater to families, communities, and small businesses in under-served areas, and are sold through authorised distributors and resellers.

In response to market feedback from everyday users in the Asia Pacific region, Kacific is introducing new options and changes to the Gigstarter plan, as well as investing in a streamlined self-service portal.

Kacific Crossbow

The newly launched Crossbow self-service portal is for all Gigstarter service providers. It allows them to manage their terminal networks easily, creating a smoother customer experience for both Kacific customers and end-users.

It includes these features:

•            Instant provisioning of new terminals

•            Check status of existing fleet of terminals

•            Submit plan changes for existing terminals

•            Instant provisioning of static IP

•            Reactivate services instantly

New top-up data packages

Driven by spikes in demand for extra data by capped plan end-users, Kacific is introducing a range of top-up packs. These 10, 20, 30 and 50 GB top up packs will be available to all users of the GigStarter packaged service.

John Loke, Chief Technical Officer at Kacific says: “Our objective in introducing our new Crossbow platform, Gigstarter top up packs is to create a more seamless experience for our Gigstarter product offering.

By automating processes for our distributors and ISPs with a self-service user platform like Crossbow, and going down further down the retail value chain with more customisable product options and offerings for our end-users, we aim to increase the speed of digital adoption across the markets we operate in today.”