Americas Asia-Pacific EMEA













  
























 

SingTel launches @SingTel v2.0, Remote Diagnostics and Ku-band availability for the maritime community

Singapore

27 Oct 2010

 

Singapore Telecommunications Limited (SingTel) announced several new satellite services, reinforcing its position as a multi-service platform provider that offers a rich suite of applications for the maritime community.

 

@SingTel v2.0 is a unified communications platform that helps crew to stay in touch with family and friends during the long months at sea, while Remote Diagnostics makes downtime at sea a thing of the past for SingTel Satellite Maritime Very Small Aperture Terminal (MVSAT) customers. The addition of low cost Global Ku-band Maritime broadband coupled with these value-added services allows SingTel to offer satellite customers a fully integrated and holistic ICT offering.

 

Making communications at sea a breeze Mr Titus Yong, Vice President, SingTel Satellite said the new services are designed from the ground up after listening to customer feedback.

 

“The @SingTel v2.0 Unified Communications platform is an all-in-one business and crew welfare solution that unifies data, email and web surfing on a single platform. Connecting people, teams and information, it is feature-packed to deliver the reliability, scalability, security and flexibility customers have come to expect from SingTel.

 

“This solution enables crew to read news and access the Internet while staying in touch with family and friends during the long months at sea via secure and cost-effective emails and SMS,” he said.

 

Backed by SingTel’s “always-on” broadband connection, life at sea will be much more tolerable with SingTel’s worldwide voice over IP services via SIP phones. The solution’s prepaid messaging card also deducts tokens while the crew sends SMS, mail and in the future, voice traffic. In addition, crew can easily stay in touch with people at home because of a new user-friendly portal which enables easy family/friend response to email or SMS messages. Using just one integrated email account, crew mobility is enhanced as they continue to login to the same email account even when moving from one vessel to another.

 

As an open, Unified Communications platform, @SingTel v2.0 also delivers operational efficiencies, easy manageability, industry-leading security and seamless interoperability.

 

Integrated with a complimentary Management Utility, maritime companies can now view their email transaction online, do archive retrieval, download call data records and conduct email management such as setting mailbox size limits.

 

Remote Diagnostics – Making downtime a thing of the past Mr Yong said: “At SingTel, we are committed to helping maritime customers improve their bottom line and their efficiency – without trade offs in employee welfare.

 

“Downtime at sea can mean hundreds of thousands incurred in docking fees and

compensation. SingTel’s in-depth experience with maritime communications has

equipped us with expert insight into the common problems faced by vessels at sea with the deployment of maritime broadband, enabling us to develop the SingTel Remote Diagnostics Solution - proven to cut problem determination time from one week to one hour. And in most cases not involving parts replacement, the system can be remotely restored to health through system and network management tools.”

 

The flexible solution is integrated as part of the shipboard console. It enables the

convenient pre-programming of parameters specific to each customer or vessel

including line of sight, footprint, communications components, physical components, LAN networks and SIP phones. For example, a known physical infrastructure such as a crane onboard a vessel blocking line of sight can be pre-programmed into the system, thus preventing the existing blockage from being recognised as a fault.

 

In addition to these services, the introduction of Global Ku-band maritime broadband completes SingTel’s band-agnostic satellite service offering.