ASTA Connects Thuraya Satellite Customers

14 February 2013

Applied Satellite Technology Australia Pty Ltd (ASTA), has signed an agreement for the migration of Indigo Telecom customers to ASTA.

“As a long standing supplier of Thuraya satellite services for the region, ASTA is pleased to announce the signing of the agreement to help existing customers maintain their satellite handset connection on the Thuraya satellite network. Unfortunately, the existing provider of the Thuraya satellite service went into receivership, potentially leaving existing Indigo Telecom customers without a satellite service,” said Henrik Jacobsen, managing director of ASTA. “We have been working very closely with Optus to migrate customers onto the Optus Thuraya network.”

Henrik adds, “Our activations teams in Brisbane and Perth are working extensively in contacting all customers, advising them of their options and steps to take in order to keep their satellite service active. We are all working to ensure a smooth transfer of services with minimal disruption, so that customers can enjoy a continued service”

New systems were put in place to ensure all customers who transferred over to ASTA were able to keep their phone numbers, and a call plan similar to the one which they were previously on.
ASTA is fully committed to providing its customers with the ultimate combination of exceptional products, outstanding service and quality support whenever and wherever it is required. “The transfer of all Indigo Telecom’s customers over to ASTA is an example of the capability and capacity ASTA can provide in a very specialised satellite communications market,” said Mr Jacobsen.