"We look forward
to taking our
customer service to
a new level, for our
retail partners and
our players, when
the new IGT
terminals hit the
market in 2017,"
said Paula
Otto,
Virginia Lottery
Executive Director.
"Helping our 5,350
retailers deliver a
secure and
convenient customer
experience to
Virginia
consumers is a
cornerstone of our
strategy. This
partnership will
help us continue to
meet and exceed our
profit goals in
support of K-12
public education."
Under the contract
terms, the Virginia
Lottery will receive
components of IGT's
Aurora™ platform.
Aurora Open Retail
(f/k/a NEOS), a new
retail solution
software
architecture, will
enable the Lottery
to support multiple
types of retailer
solution devices in
an efficient manner,
improving time to
market. The Aurora
Lottery Services
Portal, a robust,
interactive website,
will provide the
tools independent
and corporate
retailers need to
successfully start,
manage, and grow
their lottery
business without
being tied to a
lottery terminal. In
addition, the
Lottery will receive
Aurora Navigator
(f/k/a NVISION)
back-office
applications for
lottery personnel
who will have the
ability to customize
the look and feel of
the interface to
meet their exact
needs, help them
better manage their
business, and
enhance
productivity.
The Virginia Lottery
will also receive
5,500 Altura™ Flex
draw-based lottery
terminals which
feature a
highly-configurable
platform derived
from IGT's Altura
GT1200 product, and
a smaller footprint.
The Aurora
MultiMedia digital
advertising display
solution will be
provided to
stimulate increased
brand awareness,
winner awareness,
and player
recognition of
jackpots and game
activities, directly
at the
point-of-sale, as
well as Ticket-Scan™
Plus self-service
ticket checkers for
players.
Additionally, the
Gemini™ Touch, IGT's
new self-service
lottery vending
machine, provides
fully customizable
screens and supports
up to 28
instant-ticket games
and a configurable
number of draw
games.
The communications
network will be
upgraded utilizing
next-generation
satellite
technology.
In addition to the
installation and
maintenance of the
central system,
terminals, and
communications
network, IGT will
provide warehousing
and distribution for
instant tickets,
field services, and
marketing support.
The control
room/operations is
co-located with the
Virginia Lottery
where both IGT and
the Lottery manage
day-to-day
operations.