Encompass Drives Global Booking Center with ScheduALL

November 11th, 2013

ScheduALL has effectively centralized the management of bookings across Encompass Digital Media Inc. in the United States. 

Encompass owns and operates state-of-the-art teleport facilities throughout the United States, Latin America, United Kingdom and Asia. Following the successful implementation of ScheduALL at their U.S. facilities, Encompass is preparing to bring its U.K. network online - the next step in centralizing their global booking network with ScheduALL. 

"Encompass continues to grow globally and our customer base is expanding, we needed a solution that would meet the needs of the global market place," said Rich Rozycki, senior director and project manager of global OU services at Encompass. "ScheduALL is a comprehensive tool that centralizes control, enhancing our unparalleled service to our customers." 

ScheduALL's transmission management tool, LINK, manages complex satellite, fiber and equipment inventories, validating the technical relationships of each component for efficient, conflict-free booking. The dynamic software offers global visibility over all aspects of the operation from the management of custom pricing and contracts, through intuitive scheduling guidance to invoice generation.  

"LINK is brimming with teleport and transmission-specific features and knowledge. The essentials are already in place because LINK was built by this industry, for this industry," said Rob Evans, senior product architect at ScheduALL. "LINK's flexibility allowed us to immediately begin tailoring a seamless solution for Encompass's unique workflow." 

The result is cross-facility operational awareness of their resources and streamlined processes at every step. Encompass can be truly proactive in dealing with customer bookings, operations readiness, future planning and financial reconciliation.