ViaSat chose Alianza’s cloud voice platform after an extensive evaluation of voice delivery options. Alianza provided a superior time to market, voice quality, operational control and business case for ViaSat’s new voice service. ViaSat made extensive use of Alianza’s application programming interface (API) to integrate the service administration, customer care and reporting functions into its back-office systems, resulting in significantly less time and resources required to manage and scale Exede Voice.

“At ViaSat, our engineers and technical team focused on optimizing every point in the Exede network to deliver superior call quality,” said Lisa Scalpone, vice president, Satellite Services. “Alianza will enable us to effectively manage and scale our back-office functions. Together, these capabilities are the foundation of an end-to-end customer experience that delivers quality, value and convenience.”

Powered by the ViaSat-1 satellite, ViaSat’s high-speed Exede Internet serves approximately 300,000 subscribers and covers about 80 percent of the U.S. population. Launched June 17, Exede Voice is the first satellite VoIP residential telephone service introduced in the U.S.

“With an offer including Exede Voice, Internet and satellite television, ViaSat is delivering a triple-play communications and entertainment service bundle for consumers,” said Brian Beutler, CEO and co-founder of Alianza. “Our cloud voice platform provides ViaSat with the right capabilities at a cost that makes clear business sense.”