Globecomm Systems Inc. reported that Globecomm’s robust Long Island and Maryland facilities, both of which were in the path of the storm, and staff (“the operational team”) successfully provided 100% network uptime throughout Hurricane Sandy for its global customer base.
The operational team prepared well in advance for what many called the “storm of the century.” Operational teams weathered the storm at the Company’s facilities while all non-operational personal were asked to stay home and not put themselves within harm’s way. All locations prepared with multiple systems and facility checks prior to and throughout the event. All advanced preparations insured our high levels of uptime. As events unfolded at certain Manhattan points of presence, Globecomm’s network re-routed all dedicated video and Internet traffic through the Company’s multiple redundant rings. The robustness of the Company’s facilities and dedication of its team resulted in Globecomm meeting all customer service level agreements.
Dave Hershberg, Chairman and CEO, said: “Despite the fact that most of Globecomm’s Long Island and Maryland employee base has been without power and hot water at their homes and many experienced damage to personal property from Hurricane Sandy, our 24/7 operations support and facilities personnel have put their individual lives on hold and exhibited their dedication and pride by virtually “living” at Globecomm’s operations facilities since the effects of Hurricane Sandy began to be felt in the region. These special individuals have persevered and successfully delivered incomparable and exceptional service to Globecomm’s vast customer base.”
Keith Hall, President and COO of Globecomm, said: “100% availability has always been our mission and is a cornerstone to our service offerings. We are proud to offer our customers the comfort that no matter the situation, we will be there for them. We will be reaching out to the entire region that has been devastated by power outages, offering our disaster recovery services. I would also like to thank all of our employees for their tireless efforts during this hurricane.”
Jim Occhiuto, VP Technology & Engineering of Showtime Networks Inc. said: “Showtime extends its thanks to the Globecomm operations team for their support during the super storm Sandy. The combination of a dedicated, 24 by 7 staff and a robust facility allowed us to weather the storm and power outages without missing a single frame of video.”