Harris
CapRock
Opens
New
FieldAccess
Service
Centers
in
Texas
18
October
2011
Harris
CapRock
Communications,
announced
the
further
development
of
its
FieldAccess™
communications
solution
with
the
opening
of
two
service
centers
in
Odessa
and
San
Antonio,
Texas,
to
enhance
rapid,
local
service
and
support
to
clients’
land
drilling
operations.
FieldAccess,
Harris
CapRock’s
communication
solution
designed
specifically
to
meet
the
needs
of
land
drilling
operations,
meets
customers’
requirements
for
quick
VSAT
orders,
installations
and
rig
moves
by
leveraging
in-region
field
technicians.
The
service
also
enables
predictable
budgeting
through
flat-rate
service
plans
and
unlimited,
contiguous
U.S.
long
distance.
Since
the
launch
of
the
solution
in
2010,
the
company
has
identified
significant
needs
of
the
land
drilling
market,
including
local
manpower,
readily
available
inventory
and
quick
access
to
critical
spares.
To
address
these
needs
and
better
serve
its
clients,
Harris
CapRock
has
established
two
service
centers
in
the
most
prominent
land
drilling
areas
in
Texas
–
Odessa
and
San
Antonio.
The
service
centers
will
provide
value
and
benefit
for
customers
through
quick
installations
and
response
times
to
service
calls,
rapid
deployment
of
turnkey
solutions
upon
order,
expedited
service
restoration
and
reduced
downtime.
“The
west
Texas
Permian
Basin
and
south
Texas
Eagle
Ford
regions
represent
strong
areas
of
growth
and
opportunity
for
our
land
drilling
clients,”
said
Rohit
Chhabra,
Harris
CapRock
Business
Development,
Land
Drilling.
“Just
in
the
last
few
years
alone,
the
land
rig
count
in
west
and
south
Texas
has
significantly
increased.
Having
a
stronger
local
presence
in
these
key
regions
gives
our
clients
peace
of
mind
knowing
that
we
are
ready
to
support
them
with
whatever
they
need
–
whether
it
be
critical
equipment
spares,
quick
service
deployment
or
local
manpower.”
Capabilities
of
the
service
centers
include
local
inventory
of
critical
spares
and
the
ability
to
restore
service
in a
more
timely
manner,
with
the
assistance
of
local
field
technicians.
In
many
cases,
service
restoration
can
be
accomplished
remotely
by
Harris
CapRock’s
Network
Operations
Center
(NOC),
further
minimizing
downtime.
“The
establishment
of
the
new
service
centers
serves
as a
natural
extension
of
the
FieldAccess
solution
and
the
land
drilling
operations
it
supports,”
said
Tom
Eaton,
Harris
CapRock
president.
“It
is
also
a
testament
to
Harris
CapRock’s
commitment
to
increasing
service
capabilities
to
the
industry
as
it
continues
to
experience
substantial
growth.”
