Vizada Offers Hands-On IP Solutions Expertise to Partners Through New Solutions Engineering Group
15 March 2010
Vizada, has formed a dedicated Solutions Engineering Team to make IP solutions expertise readily available to all Vizada Service Provider partners. With focused training and support services delivered by an IP-savvy technical staff, Vizada’s Solutions Engineering Team helps Service Providers tap into the burgeoning IP satellite market
The Solutions Engineering Team is the newest facet of Vizada’s Business Support Systems, a broad range of systems that are a key part of Vizada’s commitment to help partners maximize revenue opportunities through the sale of Vizada’s multi-satellite network operator (SNO) offerings and proprietary Vizada Solutions™. As part of its scope, the Solutions Engineering Team offers live demonstrations and hands-on training and beta testing for all Vizada partners in the newly established, state-of-the-art Vizada Technology Center. The Team coordinates with satellite network operators, equipment manufacturers and application providers to identify tested and proven IP solutions for Service Providers, who, in turn, can bundle and promote them in the marketplace.
Complimenting Vizada’s 24-hour Customer Care Center, the Solutions Engineering Team troubleshoots service issues that are more complex than those resolved with trusted protocols and practices. The group leverages Vizada’s investment in state-of-the-art diagnostic and monitoring tools to drill down and remedy advanced connectivity and service problems.
“Our new Solutions Engineering Group dramatically bolsters our IP-based service capabilities, which have been a growing source of revenue for the company and its partners,” said Bob Baker, President and COO of Vizada Americas. “This is just one of many specialty service and support programs we’ve created in the last two years to better meet the needs of our partners and the customers they serve. Throughout the coming year, we plan to expand this team and continue to invest in other programs, which like this one are designed to support our partners as they grow and innovate their businesses.”
“In the last year, we have seen a tremendous growth in requests for IP services and increased bandwidth, especially among military and government customers for services such global single IP access and applications like communications on the move,” said Bo Norton, vice president, government sales Vizada. “We’ve had single IP addressing available in our network since November; and now with a dedicated Solutions Engineering Team, we can provide advanced help to our Service Provider partners and their customers in meeting their mission-critical satellite data needs.”