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Finnair Launches Viasat's Best-in-Market In-Flight Internet Service on European Flights; Airline Invites Customers to Test the Service

July 19, 2018

Finnair is launching a new high-speed internet service on its narrow-body Airbus fleet on European flights. From July 19 onwards, Finnair customers will be able to enjoy the industry's fastest in-flight connection speeds—even gate-to-gate—enabling each customer to use the internet as they do on the ground, from web surfing and online shopping to listening to music and even watching movies and TV shows from popular video streaming services.

Finnair partnered with global communications company, Viasat Inc., to deliver the high-speed in-flight internet service, which has already been installed on 6 of Finnair's narrow body Airbus aircraft. By the end of this summer about 20 aircraft are expected to be installed with internet connectivity, with the entire narrow-body Airbus fleet expected to be internet connected by summer 2019.

"We are very happy that we can offer our customers something truly special, a state-of-the-art internet connection on our European flights," says Piia Karhu, senior vice president, Customer Experience at Finnair. "Customers can also enjoy the services we provide online through our Nordic Sky portal, such as the latest digital newspapers and shopping possibilities. Having an internet connection onboard also enables us to introduce new tools for our crew to improve the customer experience on our flights."

Finnair now invites its customers to test the service free of charge during the testing period, which runs for two months. During this testing period, Finnair gathers information on system functionality and feedback on the overall customer experience.

Viasat's Don Buchman, vice president and general manager, Commercial Aviation added, "Finnair is a customer-focused airline bringing the latest technology to their fleet to ensure advanced passenger engagement. We're proud to partner with them, and provide onboard internet experiences that deliver on unmatched speed and quality. In entering the passenger testing phase, we'll be gaining the critical insights needed to further optimize our service to ensure Finnair customers get a unique experience built around their needs, interests and usage behaviors."