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 SES Partners with IOM for Creation of Digital Emergency Manual

ISES  has been selected by the International Organization for Migration (IOM) to create a digital emergency manual, in a project funded by the Luxembourg Government. 

IOM, which carries out humanitarian operations globally to address the most urgent needs of displaced populations, updated its emergency manual in 2016 to further support its crisis response operations. To ensure this information can be regularly updated and shared effectively with field staff, IOM has also created an electronic platform which can share information with all stakeholders in real-time. The new platform is due to be launched in November.

SES was chosen to create the digital platform for the emergency manual due to its expertise in delivering similar emergency manual digital platforms for crisis response and humanitarian operations via its solution. provides connectivity and applications for humanitarian interventions via dedicated SES satellite capacity and communication infrastructure. Its recent success with a similar project for the UN Refugee Agency (UNHCR) helped IOM to select SES.

“Partnering with SES for the creation of our digital emergency manual was an easy choice due to SES’s experience in providing end-to-end solutions for disaster recovery and crisis response,” said Vincent Houver, Head of the Preparedness and Response Division at IOM. “The manual will be accessible through a website or mobile application, in both an online and an offline mode, ensuring our staff has access to the latest information and guidance, wherever they are in the world.”

Gerhard Bethscheider, Managing Director of SES Techcom Services, said: “ has a long history of providing support in times of crisis and we are pleased that our experience and expertise will now assist IOM in the creation of its digital emergency manual, increasing preparedness for those in the field.”