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Thuraya Signs Contract with Elcome International to Boost Technical Support to GCC and Egypt Service Partners and End-Customers  


3 May, 2016

Thuraya Telecommunications Company, has announced an agreement with Dubai-based marine solutions provider, Elcome International to offer technical support to Thuraya’s service partners throughout the GCC and Egypt.  

The new contract will ensure faster response times to requests made by service partners needing maintenance work, fault rectifications, and the installation of Thuraya maritime equipment.  

The agreement comes after Thuraya’s recent expansion of its maritime portfolio with the launch of the Atlas IP. Atlas IP is an easy to install terminal which offers managers and crew seamless access to the internet, enhanced connectivity, and high-speed onboard efficiency with best-in-class data rates. 

Keith Murray, Product Manager, Maritime, Thuraya, said: “This agreement with Elcome is a welcome opportunity to increase our support to our valued service partners across the GCC and Egypt. Our expanding maritime portfolio requires support whenever and wherever a vessel needs it.  Our maintenance partner will store spare Thuraya equipment for vessels in locations that are difficult for our partners to reach. In the long-run, this new agreement will save our partners time and money.” 

At agreed rates, Thuraya’s service partners will have the benefit of being able to call on Elcome’s fully-trained engineers to avoid extensive downtime in the event of equipment problems. 

As Thuraya’s maritime business continues to experience substantial growth, this convenient maintenance and service contract comes into effect following an increase in regional customers signing up with the leading mobile satellite services operator. 

Surjit Singh, Deputy General Manager, Customer Support, Elcome, said: “We are pleased to partner with Thuraya Telecommunications to provide urgent assistance to its service partners around the region. Our engineers have received full training in Thuraya maritime equipment and we look forward to serving these important customers around the region.”