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ST Teleport Partners with iDirect Asia to Introduce Web-based Monitoring Platform to Maritime Customers

May 21, 2015

ST Teleport, a Singapore-based full-service satellite and fiber communications solutions provider, has launched a unique and advanced vessel-location tracking and network-monitoring platform to help maritime customers achieve greater operational and cost control, and improve customer satisfaction.

Marketed as Nautical, the platform is a proprietary solution built by ST Teleport using iDirect’s award-winning Network Management System, SatManage, which features a comprehensive suite of web-based tools that enable automation, monitoring and integration of hybrid satellite networks and Network Operating Center (NOC)-based applications from single or multiple locations.

As a unique service offering, Nautical is fully customizable and offered as a standalone or 'white label' solution to customers. Its interface provides an in-depth view of real-time and historical VSAT performance statistics, 'live' tracking of vessels and timely automated generation of detailed network utilization management reports. The platform's compatibility with popular mobile devices means customers can access vital network information anywhere and anytime. There is no further hardware investment required for customers that are already using iDirect VSAT terminals.
According to the 13th Edition of The VSAT Report published by market analyst COMSYS, iDirect is the world's largest VSAT systems manufacturer by enterprise hardware sales, garnering a 32% market share.

“As service providers strive to keep pace with customer demands, iDirect’s network management system can be a critical business differentiator. ST Teleport provides an expansive range of satellite communications services featuring the latest network technology and integration capabilities, that when coupled with iDirect’s leading-edge technology, provide partners with the most efficient and sustainable solution for their business.”
Tom CHEONG, President and General Manager, iDirect Asia

“Helping customers solve complex business issues with the best-in-class solutions is of paramount importance to ST Teleport. We are pleased to collaborate with iDirect to bring a sophisticated intelligent monitoring solution to help maritime customers achieve streamlined operational efficiency and enhance customer satisfaction. Following the successful pilot launch and implementation of Nautical, we are excited to offer this innovative solution to existing and new customers.” Joseph CHAN, Managing Director, ST Teleport

Initial feedback from customers has been very positive with many excited about the unique capabilities this will provide to their business:

"The crew members of M/V Ocean Swagman would like to extend their grateful thanks to ST Teleport for providing the opportunity to access the international network using VSAT technology. Furthermore, ST Teleport Nautical enables us to generate a faster report for our management and eliminate the hassle of tracking individual calls made by crew members." Capt. Zaldy N.BONGCARAS, Master of M/V Ocean Swagman, Wellard Ships Pte Ltd.

"ST Teleport Nautical has enabled our management to have a quick and timely overview of the locations of our vessels and usage of the VSAT system. The portal has led to improved operational efficiency and raised our level of professionalism to our charterers." Andrei QUEK IT Manager, Leighton Offshore Sdn Bhd